7 Ways to Create the Online Reputation You Want

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Whether you have your own business or not, managing your online reputation is imperative in today’s highly Internet savvy world. The things you said on social media will haunt you for the rest of your life if you’re not careful. Something you said innocently as a teenager might still be out there and come up if an employer searches for you. Thankfully, you can manage your online reputation if you know what to do.

Blogging What You Want People to Know 

Practicing daily blogging is a good way to keep your name and brand in front of readers and on top of search engine results. A blog post doesn’t have to be long, or in-depth to be effective. You simply need to know why you are writing it, to whom you’re writing it in order to be sure that you choose topics related to your niche of importance to your audience.

Use Article Marketing to Educate Your Market

Article marketing isn’t dead, it’s just changing. It’s still an important way to get the word out about your brand. It’s a good way to educate your market about the need for your products and services in general. For instance, if you sell a specific moisturizer you might write articles about caring for the skin, and what types of ingredients are good and bad for the skin. Let your short bio at the bottom of the articles lead them to your website.

Use Social Media Strategically

Be careful on social media. Use it strategically. If you’re on Facebook sharing away with your friends and relatives be sure to check and double check your privacy settings. You don’t want something innocent there to corrupt your business message. Keep business and your private life as separate as possible. In other words, don’t over share. Share enough, but keep it simple.

SEO Gets You Found

Search engine optimization is more important than ever. You may wonder what it has to do with your online reputation but if no one can find you, you’re not going to have a reputation at all. Keep up to date on new rules as they become available. Each search engine tells you in no uncertain terms how to optimize your pages for best results. Follow what they say and you’ll get better results. You can also use a service like HubSpot’s Marketing Grader to find out how well you’re doing.

Google Alerts for Monitoring

Use Google Alerts to set up a notification to your inbox any time your name, brand, product or any keyword you want is mentioned on the Internet. This is a great way to monitor your business buzz as well as stay ahead of the game when it comes to new products and services. Google Alerts is a great way to keep informed on any topic you choose.

Bury Don’t Erase

When you find information about yourself you’d rather people not have, it’s important to seek to bury the information rather than erase it. It can be very difficult to erase information, especially if it’s true. Even slanderous information can be very expensive to get rid of and won’t always work. The best course of action is to bury the information with great search results, if the information you don’t want people to see is on page four, it’s going to be almost nonexistent anyway.

Be Transparent

This advice might seem counter to the advice above. However, if you ever do something wrong and learn from it in your business, it’s best to be open about it. Write a blog post about what you learned, write a book about it, and you can turn what could have been truly business killing news into something positive. But, remember that being transparent about your business has nothing to do with your personal life. Keep personal and business as separate as possible.

 

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Looking for a someone to  patiently explain social media to help you understand the best ways to use Twitter, Facebook, Instagram and YouTube?  Send me a message using the contact form below

I look forward to hearing from you!

Lynn Cooper

 

5 Mistakes to Avoid on Social Media if You Value Your Reputation

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Reputation

The Internet has now been around long enough that former teenagers who are in the job market are sometimes seeing the affects that poor choices made in the past can wreak on the present. Teachers, lawyers, politicians are also not immune to the far reaching implications of having made poor choices publically can have on them. As a small business owner, you’re in the same boat. It’s important to use social media carefully to enhance your business reputation.

 

Not Keeping Personal & Business Separate

 

This is getting more difficult as the days of being anonymous on the net are over. Today, everyone is known via Google, and you have to sign in via Google or Facebook or other methods thereby verifying your identity in order to participate in online discussions.  But, it’s important that you keep your personal life and business life as separate as possible. If you use the Internet to market your business, you’re probably going to have to limit your online personal life to a select group of people as well as a select social network such as Facebook.

 

Over sharing on Social Media

 

Everyone doesn’t need to know every detail about your life. Is it really smart to share pictures of yourself in your underwear, even to your husband or boyfriend? You never know when you will get hacked and that private information is out there for the world to see. In addition, while you want to be a real person to your audience they really don’t need to know the intimate details of your menstrual cycle or hormone fluctuations or bathroom habits of your children. Naturally, this depends on your niche, but for the most part, don’t over share, it’s not attractive.

 

Not Being Consistent

 

One way to manage your online reputation is to keep your brand consistent across all accounts. Use similar or the same headshots, use the same logos, and banners, the same colors and the same information about yourself and your business. By inadvertently leaving something out you might accidentally confuse someone or make them think you’re being less than honest. Even if it’s an accident, you don’t know how others will view it. Double check to make sure that everything you say and do backs up who you want to represent yourself as online.

 

Not Researching Yourself

 

You can use a variety of tools for monitoring your online reputation such as Google Alerts, Reputation.com, and others will help you manage your online presence so that you are the one dictating what people know rather than others dictating it for you. You can find out what’s being said about your brand, your name, and your products or even similar products and services so that you can stay ahead of the buzz and even create the buzz.

 

Not Updating Privacy Settings

Most social media accounts offer some privacy options. A great way to manage your privacy on

Facebook is to set up a closed and private group for your friends and family that you trust so that nothing can be searched or discovered that is personal or embarrassing. Facebook also offers other privacy options like the ability to approve images you’re tagged in. Use these options to get the most out of social media and protect yourself and your business from misunderstandings.

 

Every day there is something in the news about someone who said something taken out of context or said in jest that gets someone into a lot of trouble to where they lose jobs, clients, and even an entire business. Don’t become a statistic.

 

The final log off: Do you need a social media will?

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Disclaimer: This article is intended to provide advice only. Every legal matter is unique and you should consult with a legal professional in your area.

Unfortunately a few months ago, I lost a friend to leukemia who was in her twenties. She was an active participant on social media networks and during a discussion with friends someone asked “What do are they going to do with her Facebook account?” It is a great question that many of us in this digital age are going to be faced with. In fact, creating a “social media will” is now one of the government’s official personal finance recommendations, listed on USA.gov.

So ask yourself, what should happen to the content you have posted? Consider creating a statement of how you would like your online identity handled by appointing someone you trust as an online executor. The executor will be responsible for the maintenance and or closure of your email addresses, social media profiles and blogs after you are deceased.

Consider these steps to assist you with write a social media will.

  • Write down a list of all the websites where you have a profile, along with usernames and passwords.
  • State how you would like your profiles to be handled. You may want to completely cancel or leave it up for friends and family to visit. Some sites allow users to create a memorial profile where others can view your profile but cannot post anything new.
  • Identify and meet with your intended executor. Explain to them their role and share the list with them. (Google Drive may be a good resource as you can retain ownership of the document and share it with them. This way if your passwords are changed it can be easily updated.)

While my friend did not have a social media will her family chose to leave her profile up so that we could post photos and memories, and while I knew she was an awesome person now I can connect with the hundreds of people whose lives she touched and make new acquaintances.

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Socially Ahead, a strategic communications agency specializing in the creation of social /digital media strategies, online communications, training and web content production based in Washington, DC. Socially Ahead focuses on helping brands and individuals navigate social media and online space to build better connections.

Is your reputation on the line because of social media?

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Benjamin Franklin once said ” It takes many good deeds to build a good reputation, and only one bad one to lose it. ” Social media has become a part of our daily lives, in fact for some it has been their only form of communication/interaction.  I truly love connecting with individuals on Facebook, Twitter and LinkedIn for personal and business reasons yet I cannot express enough to my cohorts that the social in social media is misleading.

Below are two examples of personal social media accounts that cost the individual their jobs!

Gilbert Gottfried – Fired from Aflac over offensive Twitter posts

Comedian Gilbert Gottfried was fired by employer Aflac, for whom he was a spokesperson, for making at least two jokes about the recent tragic events in Japan. Gottfried, whose voice served as that of the Aflac duck, isn’t known for either tact or good timing; he famously made a 9/11 joke just three weeks after 9/11 happened. And the comedian’s Twitter stream is replete with jokes that some might describe as tasteless or insensitive.

Read more here via Mashable http://mashable.com/2011/03/15/gilbert-gottfried-japan-twitter/

Dawnemarie Souza – Fired by American Medical Response for “online badmouthing”

Former medical technician Dawnemarie Souza was fired on December 1, 2010 for using vulgar language to criticize her boss on Facebook after he denied one of her requests. Several co-workers joined in on the thread, making similarly negative comments about the supervisor. Souza made these comments from her private account on her own time and on her own computer. Her case received national attention regarding employers social media policies. Her case was eventually settled with her former employer.

Read more here: http://money.cnn.com/2011/02/08/technology/facebook_firing_settlement/index.htm

These two individuals will now have a track record that will follow them for life and I would hate for something like this happening to you. So, I encourage you to THINK before you POST anything as  it estimated that more than 68 percent of employers do a Web search on job applicants as part of their hiring procedures. More than half of them admit to not bringing someone on board because of negative information they found online. Also do not post any negative information about your employer online unless you want to get fired – remember if you post it anywhere someone could see it. If your unhappy with your job then its time to move on not tweet about it!! As my mother would always say – “Don’t burn your bridges

So when was the last time you used GOOGLE to perform a search about you?  Well.. what are you waiting for…

If you need any assistance with social media please email me at sociallyahead@gmail.com

All the best,