7 Ways to Create the Online Reputation You Want

Standard

Whether you have your own business or not, managing your online reputation is imperative in today’s highly Internet savvy world. The things you said on social media will haunt you for the rest of your life if you’re not careful. Something you said innocently as a teenager might still be out there and come up if an employer searches for you. Thankfully, you can manage your online reputation if you know what to do.

Blogging What You Want People to Know 

Practicing daily blogging is a good way to keep your name and brand in front of readers and on top of search engine results. A blog post doesn’t have to be long, or in-depth to be effective. You simply need to know why you are writing it, to whom you’re writing it in order to be sure that you choose topics related to your niche of importance to your audience.

Use Article Marketing to Educate Your Market

Article marketing isn’t dead, it’s just changing. It’s still an important way to get the word out about your brand. It’s a good way to educate your market about the need for your products and services in general. For instance, if you sell a specific moisturizer you might write articles about caring for the skin, and what types of ingredients are good and bad for the skin. Let your short bio at the bottom of the articles lead them to your website.

Use Social Media Strategically

Be careful on social media. Use it strategically. If you’re on Facebook sharing away with your friends and relatives be sure to check and double check your privacy settings. You don’t want something innocent there to corrupt your business message. Keep business and your private life as separate as possible. In other words, don’t over share. Share enough, but keep it simple.

SEO Gets You Found

Search engine optimization is more important than ever. You may wonder what it has to do with your online reputation but if no one can find you, you’re not going to have a reputation at all. Keep up to date on new rules as they become available. Each search engine tells you in no uncertain terms how to optimize your pages for best results. Follow what they say and you’ll get better results. You can also use a service like HubSpot’s Marketing Grader to find out how well you’re doing.

Google Alerts for Monitoring

Use Google Alerts to set up a notification to your inbox any time your name, brand, product or any keyword you want is mentioned on the Internet. This is a great way to monitor your business buzz as well as stay ahead of the game when it comes to new products and services. Google Alerts is a great way to keep informed on any topic you choose.

Bury Don’t Erase

When you find information about yourself you’d rather people not have, it’s important to seek to bury the information rather than erase it. It can be very difficult to erase information, especially if it’s true. Even slanderous information can be very expensive to get rid of and won’t always work. The best course of action is to bury the information with great search results, if the information you don’t want people to see is on page four, it’s going to be almost nonexistent anyway.

Be Transparent

This advice might seem counter to the advice above. However, if you ever do something wrong and learn from it in your business, it’s best to be open about it. Write a blog post about what you learned, write a book about it, and you can turn what could have been truly business killing news into something positive. But, remember that being transparent about your business has nothing to do with your personal life. Keep personal and business as separate as possible.

 

_____________________________________

Looking for a someone to  patiently explain social media to help you understand the best ways to use Twitter, Facebook, Instagram and YouTube?  Send me a message using the contact form below

I look forward to hearing from you!

Lynn Cooper

 

7 Tips for Creating a Social Media Policy

Standard

Social media is expanding with millions of people worldwide interacting before, during and after work. While social media is an extraordinary communications’ tool, employers can’t help but wonder what employees are discussing on social media during work hours—and even when they’re off the clock.

It’s important that employees understand the impact they have on your brand, as well as their personal brand, when socializing online. The ramifications can be costly, resulting in job loss, forced resignations and legal action.

It’s up to brands to ensure they’ve implemented a social media policy, so that nothing is left up to interpretation and everything is clearly outlined. Here,  S. Lynn Cooper outlines what you should consider when creating your brand’s social media policy:

What constitutes social media?

While Twitter and LinkedIn may easily be categorized as social media, what about YouTube? What about a personal blog? Your social media policy must have a concrete definition, including the various platforms the guidelines apply to.

Who’s responsible?

The best way to find a social media advocate within the company is to seek out the person or team of people who are most passionate about communicating with customers online. Seek those people out and provide them with the training needed to represent your brand.

Content Ownership

Does your brand have a YouTube page, Twitter account, or Facebook fan page? Your brand needs to confirm that the ownership of these social media accounts belongs to the brand, not the staffer whose current job entails monitoring the company’s online presence.

Privacy rights

Due to the casual nature of social media, it’s easy to give away proprietary information without realizing it. Since each social media platform has its own imperfections, it’s best to instruct employees never to share any confidential or proprietary information via their corporate or personal profiles.

Establish ground rules

You must allow your employees the right to engage on social media, but, of course, you want to protect your brand at the same time.  Since this can be a very touchy subject, consider contacting your legal counsel when formulating your policy.

Provide training

If you expect your employees to utilize social networking tools properly, you must provide training. Keep in mind what they post online is also a reflection of your brand.

Create a checks-and-balance system

A social media policy will not do your brand any justice if you don’t actually monitor the networks where dialogue is taking place.  There are plenty of tools to monitor social media (read “4 Tools to Help You Become a Savvy Social Listener”).

S. Lynn Cooper is a Washington, DC-based digital strategist and communications expert. Cooper is the founder and director of Socially Ahead, a strategic communications agency that specializes in the creation of social and digital strategies and campaign management. Follow her on Twitter at @sociallyahead.

4 Tools to Help You Become a Savvy Social Listener

Standard

Are you listening??

On a typical day, peruse through your social media streams and see how many brands are touting and seeding their content, products and/or services, but not necessarily listening to what their audience wants.

Most brands don’t do nearly as much listening on their networks, primarily because they only view social media as place to promote their offerings. Social media listening is a key element for building relationships, keeping up to date with trends, supporting your community and eavesdropping on your competitors. We will provide you with the top tools to seamlessly snoop (but in a good way):

HootSuite

This social media management tool is quite dynamic. When it comes to listening, you can create streams to monitor your competitor’s feed, particular keywords or hashtags, and identify tastemakers who are talking about your brand.

  • If your brand sells sporting goods, now that NCAA March Madness is upon us, set up a Twitter stream that monitors hashtags such as #NCAA, #MarchMadness or #basketball. Listen to what others are saying not only about the tournament but about sporting equipment, clothing and accessories.

Cyfe

Cyfe is an all-in-one dashboard that helps users monitor and analyze data found across all your online services like Google+, Constant Contact, Salesforce, Facebook, WordPress and Twitter, to name a few, from one location.

  • Utilize the Google Analytics widget to identify what content is pushing the most engagement from your community.

Topsy

This free social media monitoring service locates and measures the most important conversations among hundreds of billions of tweets instantly. With Topsy, you can analyze Twitter usernames, keywords or web domains over various periods of time— day, week, month, or year.

  • Filter tweets by displaying “influential only” (pro version). This option will only display the most influential tweets, and the accounts they were tweeted from, so you can contact these key influencers (if appropriate) to help shape and influence their conversation about your branding. 

Google Alerts

These email updates, which automatically notify users when a specific keyword or phrase is mentioned online, allow you to stay on top of any conversation involving your business, industry or areas of interest.

  • Sift through various alerts pertaining to your industry. They could be used as blog articles, Facebook fan page discussions or helpful resources.

Brands that get to know their clientele, respect and trust their competency, and listen continually to how individuals are utilizing their products or services will have a far greater chance of developing and retaining their customers.

What tools do you use to listen in on social media? Let us know in the comments section

The final log off: Do you need a social media will?

Standard

Disclaimer: This article is intended to provide advice only. Every legal matter is unique and you should consult with a legal professional in your area.

Unfortunately a few months ago, I lost a friend to leukemia who was in her twenties. She was an active participant on social media networks and during a discussion with friends someone asked “What do are they going to do with her Facebook account?” It is a great question that many of us in this digital age are going to be faced with. In fact, creating a “social media will” is now one of the government’s official personal finance recommendations, listed on USA.gov.

So ask yourself, what should happen to the content you have posted? Consider creating a statement of how you would like your online identity handled by appointing someone you trust as an online executor. The executor will be responsible for the maintenance and or closure of your email addresses, social media profiles and blogs after you are deceased.

Consider these steps to assist you with write a social media will.

  • Write down a list of all the websites where you have a profile, along with usernames and passwords.
  • State how you would like your profiles to be handled. You may want to completely cancel or leave it up for friends and family to visit. Some sites allow users to create a memorial profile where others can view your profile but cannot post anything new.
  • Identify and meet with your intended executor. Explain to them their role and share the list with them. (Google Drive may be a good resource as you can retain ownership of the document and share it with them. This way if your passwords are changed it can be easily updated.)

While my friend did not have a social media will her family chose to leave her profile up so that we could post photos and memories, and while I knew she was an awesome person now I can connect with the hundreds of people whose lives she touched and make new acquaintances.

__________________________________________________________________________

Socially Ahead, a strategic communications agency specializing in the creation of social /digital media strategies, online communications, training and web content production based in Washington, DC. Socially Ahead focuses on helping brands and individuals navigate social media and online space to build better connections.

LinkedIn launches Targeted Status Updates for Brands

Standard

Thanks to the LinkedIn Gods, you can now select a target audience for updates shared on your LinkedIn Company Page.  You can specify your target audience by company size, industry, job function, seniority, geography and whether they are employees of your company or not. Targeted Status Updates were launched to select LinkedIn customers and are now available to all Company Pages.

Click video below to learn more

Don’t forget to share this article with your network!

Are you one of the 6.5 million? Linkedin & E-harmony network comprimised

Standard

Image

Recently, 6.5 million user passwords for the business social network LinkedIn and 1.5 million user passwords from the online dating site eHarmony were published to the Internet. The passwords were published as hash values, which is an encrypted format. The release does not include user names or any other data.

If you have an account on LinkedIn or eHarmony, please change these passwords. Also, change your passwords on any other accounts that use the same or similar passwords.

Please do not utilize websites that purport to help you identify whether or not your password has been compromised. Visit the sites directly by typing the address into your web browser to reset the password.

As a best practice, you should avoid using the same password for different accounts and services.

Please share this with your network